It might also be that the chatbot as chatbot is the right UX only for some people and some use-cases, and most people will experience this technology as features and capabilities wrapped inside other things.
Couldn’t agree more with Benedict Evans here and was discussing this exact topic today with @cford@toot.thoughtworks.com over lunch.
The chatbot interface is inviting to write anything and feel often disappointed by the results. Probably a lot of us, as the article points out, might not be so convinced by the value of those tools at the moment. Is it an interface problem?
LLMs, or AI agents as we call them now, are rather hard to debug, as a user. I know some are not that bad at generating summaries. Then give me a button that says “generate a summary”, if that’s the best it can do, I’ll be fine with it.